Refund policy

Return and Refund Policy

This policy applies to purchases made at www.jungle.design, operated by Foxo, s.r.o., Bubenská 51, 170 00 Prague 7 – Holešovice, Czech Republic, Company ID 27921565, VAT ID CZ27921565.

Right of withdrawal (14 days) If you are a consumer, you may withdraw from the purchase contract within 14 days without giving any reason and without penalty. The period starts on the day you (or a person you designate, other than the carrier) receive the goods. If your order is delivered in several parts, the period runs from receipt of the last delivery. It is sufficient to send your withdrawal before the period expires.

How to withdraw Send us an unequivocal statement that you are withdrawing from the contract:

by e-mail to info@foxo.cz, or
by post to Foxo, s.r.o., Bubenská 51, 170 00 Prague 7 – Holešovice, Czech Republic.

You may use our model withdrawal form, but it is not mandatory. We will confirm receipt of your withdrawal without undue delay.

Returning the goods Please send the goods back to the address above without undue delay and no later than 14 days from the day you withdrew. You bear the direct cost of returning the goods; it depends on the carrier and service you choose. We do not provide prepaid return labels. (This does not apply to returns of defective goods – see below.)

Refunds We will refund all payments received from you, including the original delivery cost, without undue delay and no later than 14 days from the day we receive your withdrawal. If you chose a delivery method more expensive than the cheapest standard delivery we offer, we refund delivery costs up to the price of the cheapest option. Refunds are made using the same payment method you used, unless you expressly agree otherwise at no extra cost to you. If you paid by deferred payment (buy now, pay later), we settle the refund with the payment provider and your obligations towards it are adjusted accordingly. We may withhold the refund until we receive the goods back or you provide proof that you have sent them, whichever is earlier.

Condition of returned goods You may try clothing on the same way you would in a physical shop. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning; we may deduct this amount from the refund.

Exceptions The right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to sealed goods unsuitable for return for health or hygiene reasons once unsealed after delivery.

Gifts If you received a free gift with your order, it must be returned together with the goods if you withdraw.

Defective goods (complaints) You may report a defect that appears within 2 years of receipt. If it appears within 1 year, the goods are presumed to have been defective on receipt. You may choose between replacement and repair; where this is not possible, you may request a price reduction or withdraw from the contract. We cover the cost of shipping defective goods. Contact us at info@foxo.cz or by post at the address above. We will handle your complaint within 30 days. Full details are in our Terms of Service.

Business customers The right of withdrawal applies to consumers only.